Privacy Policy

1. Data Controller

ARM Creative Solutions (Pvt) Ltd is the data controller responsible for your personal data.

Address: Fatima Arcade, Office No.2, 2nd Floor, Plaza No.78, Spring North Commercial, Phase-7, Islamabad, Pakistan
Contact: info@armcsolutions.com

2. Information We Collect

2.1 Information You Provide Directly

• Name, email address, phone number, and company details submitted via contact forms or service agreements
• Billing and payment information for processing transactions
• Communications and correspondence you send us

2.2 Information Collected Automatically

• IP address, browser type, operating system, and device identifiers
• Pages visited, time spent on pages, and click-through data (via analytics cookies)
• Referring URLs and search queries

3. How We Use Your Information

We use the information we collect to:

• Provide, operate, and improve our services
• Process transactions and send related documentation
• Communicate with you about your account, inquiries, and service updates
• Send promotional communications (with your consent, where required)
• Comply with legal obligations and enforce our agreements
• Detect, prevent, and address technical issues and fraudulent activity

4. Legal Basis for Processing

We process your personal data on the following legal bases:

• Contractual necessity — to perform the services you have engaged us for
• Legitimate interests — to improve our platform and communicate relevant updates
• Legal obligation — to comply with applicable Pakistani laws and regulations
• Consent — where you have provided explicit consent for specific processing activities

5. Data Sharing & Disclosure

We do not sell, trade, or rent your personal information. We may share data with:

• Trusted third-party service providers (hosting, payment processing, email delivery) who operate under confidentiality agreements
• Professional advisors such as lawyers and accountants under confidentiality obligations
• Law enforcement or regulatory bodies when required by law

6. Data Retention

We retain personal data for as long as necessary to fulfil the purposes for which it was collected. Typically, client data is retained for 7 years following the end of a business relationship, in accordance with Pakistani financial regulations.

7. Data Security

We implement appropriate technical and organisational measures including encrypted data transmission (HTTPS/TLS), access controls, and regular security reviews. However, no method of Internet transmission is 100% secure.

8. Cookies

Our website uses essential cookies (necessary for functionality), analytics cookies (to understand visitor behaviour), and marketing cookies (only with consent). You may disable cookies through your browser settings.

9. Your Rights

• Right to access — request a copy of the personal data we hold about you
• Right to rectification — request correction of inaccurate or incomplete data
• Right to erasure — request deletion of your personal data, subject to legal obligations
• Right to restrict processing — request limitation of how we use your data
• Right to data portability — request your data in a machine-readable format
• Right to object — object to processing based on legitimate interests

10. Contact Us

For privacy-related inquiries, contact us at: info@armcsolutions.com
Fatima Arcade, Office No.2, 2nd Floor, Plaza No.78, Spring North Commercial, Phase-7, Islamabad, Pakistan