Effective Date: March 27, 2026 | ARM Creative Solutions (Pvt) Ltd
1. Overview
This policy applies to all services provided by ARM Creative Solutions, including SaaS subscriptions, web development projects, software development, cloud services, and remote IT support packages.
2. SaaS Subscription Services
2.1 Free Trial
Where a free trial is offered, no payment is collected during the trial period. You may cancel at any time before the trial expires without any charge.
2.2 Monthly Subscriptions
- You may cancel your monthly subscription at any time
- Cancellation takes effect at the end of the current billing period
- No refunds are issued for the remaining days in the current billing period
- You will retain access to the service until the end of the paid period
2.3 Annual Subscriptions
- Annual plans may be cancelled within 14 calendar days of the initial purchase date for a full refund
- After 14 days, annual subscriptions are non-refundable
- Upon cancellation, access continues until the end of the annual billing period
- Renewals cancelled within 7 days of the renewal date may be eligible for a prorated refund at our discretion
3. Custom Development Projects
3.1 Before Work Commences
If you cancel before project work has begun, any advance payment (deposit) is refundable minus a 15% administrative fee.
3.2 During Active Development
If you cancel after work has commenced, you will be charged for all work completed to the date of cancellation at our standard hourly rate. If completed work is less than the deposit amount, the difference will be refunded within 30 business days.
3.3 After Project Delivery
No refunds are issued for completed and delivered projects once client sign-off has been obtained. Post-delivery issues covered under a warranty period will be resolved at no additional charge.
4. Managed IT & Remote Support Services
- Monthly retainers may be cancelled with 30 days' written notice
- Prepaid retainer hours that are unused at time of cancellation will be refunded on a prorated basis
- Emergency call-out fees and third-party costs already incurred are non-refundable
5. Non-Refundable Items
- Domain registration fees
- Third-party software licences purchased on your behalf
- Fees for services already fully rendered and accepted by the client
- Rush or expedited service fees
- Government or regulatory fees paid on your behalf
6. How to Request a Cancellation or Refund
- Submit your request in writing to info@armcsolutions.com
- Include your full name, company name, invoice number or subscription ID, and reason for the request
- Our team will acknowledge your request within 2 business days
- Approved refunds will be processed within 14–30 business days, depending on the payment method used
7. Dispute Resolution
If you believe a charge was made in error, please contact us within 30 days of the charge. We will investigate and, if appropriate, issue a correction. We encourage clients to resolve concerns directly with us before initiating a chargeback.
8. Contact Us
info@armcsolutions.com | Fatima Arcade, Office No.2, 2nd Floor, Plaza No.78, Spring North Commercial, Phase-7, Islamabad, Pakistan